What kind of guarantee do you offer?

We warranty all of our workmanship and all of our materials for a lifetime.  Our warranty covers all workmanship related issues which include but is not limited to the following: air leaks, water leaks, moldings coming loose, rear view mirror issues, lamination defects, and glass distortion. We aim for 100% satisfaction, nothing less. Please let us know if at any time you have a concern. We promise to address the issue happily and quickly.

What kind of glass will you install? I hear there are different levels of quality or types of glass.

Mountainside Glass uses only manufacturer approved replacement glass and parts. These are referred to as OEM. OEM stands for Original Equipment Manufacturer. An OEM part will have identical details such as rain sensors, dot matrix patterns, heating elements, heads up display, shading, and third visor frit bands. These OEM windshields carry names such as PPG, Pilkington, Sekurit, ULN, APTech, Carlite, Guardian and several other names. These are the very same makers of the glass when you bought it straight off the lot.  We use these parts for superior fit and for warranty purposes as well.

"Can I choose any glass repair shop to install my glass?"

     Yes. Arizona state law mandates that you have the right to choose any auto glass repair facility for the repair of a loss relating to motor vehicle glass. Your insurance company can say they recommend any company they like but are required to also inform you of your right to choose.  This is per law ARS 20-469.


    It is YOUR RIGHT TO CHOOSE WHOM YOU WANT TO USE. We ARE, however, a recognized PREFERRED SHOP AFFILIATE MEMBER.

 

Will my insurance rates increase if I file an auto glass claim?

No. Arizona state law (ARS 20-263) states that a "No Fault Claim" for auto glass replacement shall not raise your rates. A broken glass caused by a rock, other object, or vandalism cannot be prevented and is not a reflection of any action of the insured. "No insurance company shall increase the motor vehicle insurance premium of an insured as a result of an accident not significantly contributed to by the actions of the insured."  Any agent who does raise your premium can be fined $300 for doing so.

Answers to your questions

Do I need to contact my insurance company in advance?

No we can file the claim with you, generally on a three way call.

I am unsure if I have a deductible or even coverage.  What should I do?

We can call your agent or your insurance company to find out. 9 out of 10 times we can schedule you SAME DAY!

How long does an auto glass replacement take?

Most replacements take approximately one hour to an hour and a half from start to finish. We do take our time. We are always leery of companies who claim they take 20 minutes. While this may seem appealing to the consumer in a hurry, it often means that steps were missed, vehicles weren't properly covered or protected, cowls aren't removed as necessary and the glass wasn't properly primed leading to rust issues.

How soon can I drive the vehicle following installation?

It is completely safe to drive in two hours. If a door glass or other non glued in part was installed, then the vehicle is safe to drive immediately.

Do I have to wait to drive the vehicle following chip repairs?

No.

My vehicle is sand pitted. Does the insurance company cover for this type of damage?

Absolutely. It is extremely difficult to see with a sand pitted/sand blasted windshield. Your insurance will cover this as well.

Does my insurance company put a limit on how many auto glass claims I can have per year?

No.  People everywhere have little time on the road to much time on the road. Some live in rural areas and are more likely to encounter rocks popping up. It is against the law to drive with a broken windshield, and so you should replace your windshield as needed. In Arizona, your insurance company can't ding you for using your glass coverage.

Will you overcharge my insurance company?

No. We have signed contracts with all insurance companies, agreeing to each company's individual  pricing structure TO THE PENNY.