Can I choose my own shop?

Yes, you can use the shop of your choice. It is always your right to choose the shop you wish to do business with, and no, Safelite is not “the glass shop for your insurance company” regardless if the rep who takes your call says so. That is simply false. There is something called ”steering” where you are being “steered” to use Safelite Auto Glass. This is illegal and wrong on so many levels.

Safelite may answer the calls and process the claims for more than half of the insurance companies out there, but they are called to be neutral and not steer work to themselves. Mountainside Glass is actually a Preferred Network Shop, and your insurance company backs up our work with a guarantee identical to ours. Ask for the shop you want to use by name.

 Arizona state law mandates that you have the right to choose any auto glass repair facility for the repair of a loss relating to motor vehicle glass. Your insurance company can say they recommend any company they like but are required to also inform you of your right to choose.  This is per law ARS 20-469.

It is YOUR RIGHT TO CHOOSE WHOM YOU WANT TO USE. We ARE, however, a recognized PREFERRED SHOP AFFILIATE MEMBER.